FAQ

WE WILL BE UPDATING THIS CONTINUALLY, SO PLEASE CHECK BACK OFTEN.

UPDATES:

REGISTRATION HELP ...
Please do not call the office.
We are not a call centre, but a small and mighty few. We know you would probably feel better talking to us, but email is really the best way for us to keep time-stamped records, and to manage our workflow.

1.) AM I REGISTERED? DID MY PAYMENT GO THROUGH?
----> Did you receive a purchase receipt by email?
If you did receive your receipt, your registration likely went through successfully.
-----> If NOT, check your spam box first. Still no receipt? Go to canadiandeathrace.com, refresh your browser and RE-REGISTER, using a DIFFERENT EMAIL ADDRESS to set up a new account. Let us know so we can delete your old account.

There is a multi-level process to confirming registration, and unfortunately, we can't confirm everyone's personally through email, otherwise we'd never get anything else done. :)
(--) Your payment is your first proof that your registration went through successfully.
(--) In a few days, you'll receive another email with a race entry confirmation with your registration details.
(--) Then in two weeks, when the rosters are posted on the website, you'll have until June 1st to confirm that we have your details correctly transferred into our race management system and posted properly. You will be able to edit any errors on your form by logging into the system (this is currently disabled while we are in registration mode).
(--) If at anything breaks down during that process, we'll be here to help you.

2) XYZ HAPPENED, AND WHEN I TRIED TO GO BACK/LOGIN TO MY ACCOUNT, IT SAYS I'M ALREADY REGISTERED. / OR I CAN'T EDIT MY ACCOUNT!
----> Oops! The system won't let you back in because it's trying to prevent you from registering twice. If you did not complete payment, your registration didn't go through, but it remembers you tried. Go to canadiandeathrace.com, refresh your browser and RE-REGISTER, using a DIFFERENT EMAIL ADDRESS to set up a new account. Let us know so we can delete your old account.
----> Can't edit? We know! We disabled this feature temporarily so it doesn't interfere with registration. You will be able to login and edit your info after the initial registration period.

3. I DIDN'T SEE A PLACE TO ENTER MY TEAM NAME OR LEG ASSIGNMENT----> You may not be registered with the right form. Send us an email with the following information and we'll be able to sort it out. Useful information to include in your email to us:
- your team name - who is your team captain - what is your leg assignment - names of other teammates
----> The edit feature is temporarily disabled. After the initial registration period, you will be able to login to your account and edit your details.

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Has anyone ever died?
No and No. However, you must realize that people have died in far less extreme races than the Death Race. The intention is not to kill or harm any one, in fact safety is very important to us. We did have sprained ankles, loss of toe nails, blisters, and scrapes from people falling. This is the typical type of injury. The Solo is the hard event, as a Relay the race is still challenging but mostly it is just a good time.

Will my feet get wet?
Yes.

Q: I’m injured, can my friend take my place?
A: Solo division substitution strictly prohibited. You must enter the solo division with total commitment. It is your responsibility to train properly and not get injured. This is especially true if you are part of a team. For both solo and relay there are no refunds once entry is accepted - no exceptions. NO EXCEPTIONS ! Hey, we said NO EXCEPTIONS !!

Q: Is the race hard?
A: Kidding, right ??